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Fort Lauderdale Movers Review, Reviewed by ashley mckay on 2/03/2011 From: Ashley Mckay Sent: Thursday, Dec, 2010 3:38 PM To: Van Kley, Marc; Battina, Brett; Richard.ferguson@beltmann.com Cc: Drury, Shari Subject: Thank you Dear Sir, I am writing to inform you of an outstanding customer service experience I was fortunate enough to be on the receiving end of. My name is Ashley McKay and I recently moved 3000 miles cross country, from Southern Florida to Northern California. Although this is something you all probably deal with on a daily basis it was my first (and hopefully last) move of this magnitude and had the potential to be a very stressful situation. From the first time I had contact with Shari Drury I knew this would not be the case. Shari was always available to answer my questions or concerns and would call me back in a timely manner if she wasn't. From the day the movers arrived to pack us up til the day we arrived in California Shari was never more than a phone call away. Many times Shari initiated the phone calls just to see how the trip was going and make sure everything was right on track. People like Shari make all the difference in the world when it comes to choosing one big company over another. She gives that little extra and goes above and beyond to make sure her customer is satisfied. Shari was the highlight of my move and I hope she is recognized for being that with your company. Thanks again Shari!